Privacy Policy

Thank you for using Triply, operated by Purno Technologies Ltd. (“Purno”, “we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how your information may be processed by our AI technology providers, when information may be shared with third parties, and how you can exercise your privacy rights.

By accessing or using Triply, including its website, application, AI-powered trip planning features, and related services, you acknowledge the practices described in this Privacy Policy.

If you have questions or concerns regarding this Privacy Policy, please contact us at support@purno.com.bd.

1. Information We Collect

A. Account and Contact Information

Depending on how you use Triply, we may collect:

  • First and last name;
  • Mobile phone number;
  • Email address;
  • Account and authentication information;
  • Subscription and account status information; and
  • Other information you voluntarily provide when using the Service.

B. Travel Preferences and User Inputs

When you use Triply, we may process information that you voluntarily submit, including:

  • Travel destinations;
  • Travel dates or preferred travel periods;
  • Trip duration;
  • Number of travelers;
  • Travel preferences;
  • Budget preferences;
  • Preferred activities and attractions;
  • Accommodation preferences;
  • Food and dining preferences;
  • Transportation preferences;
  • Text prompts, questions, and instructions;
  • Feedback; and
  • Other information submitted for trip planning or itinerary generation.

This information is processed to provide the trip planning functionality requested by you.

C. AI-Generated Travel Content

Triply may generate:

  • Personalized travel plans;
  • Day-by-day itineraries;
  • Destination recommendations;
  • Activity and attraction recommendations;
  • Restaurant and food recommendations;
  • Accommodation suggestions;
  • Transportation suggestions; and
  • Other travel-related recommendations.

AI-generated content may be based on information provided by you and information available through relevant technology or service providers.

D. Payment Information

If you purchase a Triply subscription or other paid feature, payment-related information may be processed by third-party payment providers.

We may receive information such as transaction references, payment status, subscription details, and other information necessary to verify and manage payments.

Payment providers may independently process payment information under their own privacy policies.

E. Technical and Usage Information

We may automatically collect certain technical and usage information, including:

  • IP address;
  • Browser and device information;
  • Operating system;
  • Device identifiers;
  • Log information;
  • Pages or features accessed;
  • Date and time of usage;
  • Diagnostic information;
  • Service performance information; and
  • Cookie and similar tracking information.

This information is primarily used for security, service operation, analytics, troubleshooting, and improvement.

2. How We Use Your Information

We may use information collected through Triply to:

  • Create and manage user accounts;
  • Authenticate users;
  • Provide AI-powered trip planning functionality;
  • Process travel preferences and user requests;
  • Generate personalized itineraries and travel recommendations;
  • Process subscriptions and payments;
  • Provide customer support;
  • Maintain and improve the Service;
  • Monitor performance and troubleshoot technical issues;
  • Detect and prevent fraud, abuse, and security incidents;
  • Comply with legal and regulatory requirements;
  • Send necessary service-related communications; and
  • Send promotional communications where permitted by applicable law and consistent with your preferences.

3. AI Model and AI Data Processing

Triply uses artificial intelligence technology through relevant AI service providers for its AI-powered trip planning and itinerary generation features.

When you use an AI-powered feature, information necessary to process your request may be transmitted securely to the relevant AI technology provider.

This may include:

  • Travel destinations;
  • Travel preferences;
  • Trip requirements;
  • Text prompts;
  • Questions and instructions; and
  • Other information necessary to generate the requested travel plan or itinerary.

The information is transmitted to the relevant AI provider for the purpose of processing your request and generating the requested AI response.

Triply does not intentionally use your private prompts or AI interactions to train our own AI models.

Users should avoid submitting highly sensitive, confidential, or unnecessary personal information unless it is required for the requested functionality.

4. Data Sharing With Third Parties

We may share or provide access to information with third parties where reasonably necessary to operate Triply, provide requested services, process transactions, maintain security, or comply with legal obligations.

Third parties may include:

AI Technology Providers

AI technology providers may receive information submitted for AI processing so that Triply can generate the requested travel plan, itinerary, or recommendation.

Payment Providers

Payment providers may receive payment-related information necessary to process subscriptions, payments, renewals, refunds, and transaction verification.

Cloud and Technology Providers

We may use third-party providers for cloud hosting, infrastructure, data storage, security, monitoring, authentication, and technical operations.

Analytics Providers

We may use analytics and performance-monitoring services to understand how users interact with Triply and to improve the Service.

Customer Support and Communications Providers

Third-party providers may be used to provide customer support, email delivery, OTP delivery, notifications, and other communications necessary to operate the Service.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, regulatory requirement, or lawful governmental request, or where reasonably necessary to protect our rights, users, systems, or the public.

Business Transfers

In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of the relevant transaction, subject to applicable law and confidentiality requirements.

5. Marketing and Access to User Data

Triply does not sell your personal information, travel preferences, AI prompts, conversations, or user-submitted content to third parties for their independent marketing purposes.

Other companies are not authorized to search, browse, or access your private AI prompts, conversations, or submitted travel information for their own marketing, advertising, or promotional purposes.

We may use your contact information to send you our own promotional communications about Triply or other services offered by Purno Technologies Ltd., subject to applicable law and your communication preferences.

We may use third-party service providers to deliver our own marketing communications or measure campaign performance. Such providers may process limited information on our behalf and are not authorized to independently use your information for their own marketing purposes.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting support@purno.com.bd.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Maintain and improve the Service;
  • Understand usage patterns;
  • Monitor performance;
  • Detect fraud and security issues;
  • Measure the effectiveness of our communications and campaigns; and
  • Improve the relevance of our services and content.

Third-party analytics or technical technologies may process limited technical or usage information in accordance with their respective policies.

Such technologies do not provide third parties with access to your private AI prompts or conversations for their own marketing purposes.

7. Information Collected From Other Sources

We may receive limited information from third-party services when you choose to use features such as social login, payment services, mapping services, or other integrations.

We do not purchase or obtain your private AI prompts, conversations, travel preferences, or submitted content from data brokers, marketing partners, affiliate programs, or other third parties for targeted advertising.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain your account, process transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Account and service-related information may be retained while your account is active or for the period necessary to provide the applicable functionality.

Where you request deletion of your account, we will take reasonable steps to delete or anonymize applicable personal information from our active systems, subject to information that we are required or permitted to retain for legal, security, fraud-prevention, accounting, or other legitimate purposes.

Backup copies may remain for a limited period before being securely overwritten in accordance with our backup and retention procedures.

9. International Data Processing

Triply is operated from Bangladesh, but certain third-party service providers, including AI, cloud, analytics, and payment providers, may process or store information outside Bangladesh.

Accordingly, information submitted to Triply may be transferred to and processed in other countries where our service providers operate.

We take reasonable contractual, technical, and organizational measures to protect information during such processing.

10. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Information transmitted to third-party service providers for service delivery is transmitted through appropriate technical mechanisms, including secure API connections where applicable.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your account or personal information;
  • Request information about how your information is processed;
  • Withdraw consent where processing is based on consent; and
  • Opt out of promotional communications.

To exercise these rights, contact:

support@purno.com.bd

We may need to verify your identity before processing certain requests.

12. Account Deletion

If you request termination of your account, we will deactivate or delete your account and applicable personal information from our active systems, subject to information that we are required or permitted to retain for legal, security, fraud-prevention, accounting, or other legitimate purposes.

13. Children’s Privacy

Triply is intended for individuals who are at least eighteen (18) years old, unless otherwise permitted by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14. Third-Party Services and Privacy Policies

Triply may integrate with or use third-party services, including AI providers, payment providers, analytics providers, cloud service providers, authentication providers, mapping or travel information providers, and other technology providers.

These third parties may have their own privacy policies and terms governing their processing of information.

We recommend reviewing the applicable policies of third-party services where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, AI technology, third-party providers, legal requirements, or data-processing practices.

The updated version will be published on the Triply website and will become effective when made available.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Purno Technologies Ltd.
Email: support@purno.com.bd